Programme of work


BUREAU OF INDIAN STANDARDS


Management and Systems Department

Programme of Work




MSD2 : Quality Management


  • Scope : Standardization in the field of generic quality management system including quality assurance, quality systems, quality manuals; generic standards, guides and guidelines documents.
  • Liaison :
    ISO/TC 176 - Quality management and quality assurance - Participating (P)
    ISO/TC 176/SC 1 - Concepts and terminology - Participating (P)
    ISO/TC 176/SC 2 - Quality systems - Participating (P)
    ISO/TC 176/SC 2/TG 4 - Interpretations
    ISO/TC 176/SC 3 - Supporting technologies - Participating (P)
    ISO/TC 176/SC 3/WG 24 - Quality tools and their application
    ISO/TC 176/SC 2/TG 5
    ISO/TC 176/WG 6 - Application of ISO 9001 in policing organization
    ISO/TC 176/TF - ISO 9001 Auditing Practices Group
    ISO/TC 176/TG 2 - ISO 9001 Brand Integrity
    ISO/TC 176/TG 4 - Emerging trends in quality
    ISO/TC 176/SC 3/TG 2
    ISO/TC 176/SC 3/WG 28
    ISO TC 342/SC /WG - Management consultancy - Participating (P)

Published Standards

SI. No.
IS No.
Title
Reaffirmation Details
No. of Amendments
Degree of Equivalence
1.
IS/ISO 10001 : 2018
ISO 10001 : 2018
Reviewed In : 2023
Quality Management — Customer Satisfaction Guidelines for Codes of Conduct for Organizations ( First Revision )
July, 2023
-
Identical under single numbering
2.
IS/ISO 10002 : 2018
ISO 10002 : 2018
Reviewed In : 2023
Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations ( First Revision )
July, 2023
-
Identical under single numbering
3.
IS/ISO 10003 : 2018
ISO 10003 : 2018
Reviewed In : 2023
Quality Management — Customer Satisfaction — Guidelines for Dispute Resolution External to Organizations ( First Revision )
July, 2023
-
Identical under single numbering
4.
IS/ISO 10004 : 2018
ISO 10004 : 2018
Reviewed In : 2023
Quality Management — Customer Satisfaction Guidelines for Monitoring and Measuring ( First Revision )
July, 2023
-
Identical under single numbering
5.
IS/ISO 10005 : 2018
ISO 10005 : 2018
Reviewed In : 2023
Quality Management — Guidelines for Quality Plans ( Second Revision )
July, 2023
-
Identical under single numbering
6.
IS/ISO 10006 : 2017
ISO 10006 : 2017
Reviewed In : 2023
Quality Management Systems — Guidelines for Quality Management in Projects ( Second Revision )
July, 2023
-
Identical under single numbering
7.
IS/ISO 10007 : 2017
ISO 10007 : 2017
Reviewed In : 2023
Quality management - Guidelines for configuration management (Second Revision)
July, 2023
-
Identical under single numbering
8.
IS/ISO 10008 : 2022
ISO 10008:2022
Quality Management — Customer Satisfaction — Business-to-Consumer Electronic Commerce Transactions — Guidelines (First Revision)
-
Identical under single numbering
9.
IS/ISO 10010 : 2022
ISO 10010: 2022
Quality Management Guidance to Understand Evaluate and Improve Organizational Quality Culture
-
Identical under single numbering
10.
IS/ISO 10012 : 2003
ISO 10012 : 2003
Reviewed In : 2020
Measurement management systems - Requirements for measurement processes and measuring equipment (First Revision)
September, 2020
-
Identical under single numbering
11.
IS/ISO 10013 : 2021
ISO 10013: 2021
Quality Management Systems - Guidance for documented information Second Revision
-
Identical under single numbering
12.
IS/ISO 10014 : 2021
ISO 10014: 2021
Quality Management Systems - Managing an organization for quality results - Guidance for realizing financial and economic benefits First Revision
-
Identical under single numbering
13.
IS/ISO 10015 : 2019
10015
Guidelines for competence management and people development First Revision
-
Identical under single numbering
14.
IS/ISO 10017 : 2021
10017
Quality management Guidance on statistical techniques for ISO 9001:2015
-
Identical under single numbering
15.
IS/ISO 10018 : 2020
10018
Reviewed In : 2024
Quality management Guidance for people engagement First Revision
September, 2024
-
Identical under single numbering
16.
IS/ISO 10019 : 2005
ISO 10019 : 2005
Reviewed In : 2020
Guidelines for the selection of quality management system consultants and use of their services
September, 2020
-
Identical under single numbering
17.
IS/ISO/TS 10020 : 2022
ISO/TS 10020: 2022
Quality Management Systems � Organizational Change Management � Processes
-
Identical under single numbering
18.
IS 10708 : 2017

Reviewed In : 2021
Guide for the analysis of quality costs (Second Revision)
August, 2021
-
Indigenous
19.
IS 12040 : 2016

Reviewed In : 2021
Development of Supplier Evaluation and Performance Rating System - Guidelines
August, 2021
-
Indigenous
20.
IS 15171 : 2017

Reviewed In : 2021
Guidelines for establishing and implementing 5 - Sconcept (First Revision)
August, 2021
-
Indigenous
21.
IS 15610 : 2006
Reviewed In : 2021
Guidelines for measurement of customer satisfaction
August, 2021
-
Indigenous
22.
IS 15700 : 2018

Reviewed In : 2022
Quality management systems - Requirements for service quality by public service organizations
January, 2022
-
Indigenous
23.
IS 15800 : 2007
Reviewed In : 2022
Quality management systems - Guidelines for service quality by public service organizations
January, 2022
-
Indigenous
24.
IS 16070 : 2013
Reviewed In : 2021
Quality management systems - Particular requirements for the application of iso 9001 : 2008 for power sector equipment manufacturing, service and utility organization
April, 2021
1
Indigenous
25.
IS 16677 : 2017

Reviewed In : 2022
Quality management - Customer satisfaction - Requirements for complaint handling in organization
April, 2022
-
Indigenous
26.
IS/ISO 18091 : 2019
ISO 18091: 2019
Quality Management Systems - Guidelines for the application of ISO 9001 in local government (First Revision)
-
Identical under single numbering
27.
IS 18901 : 2024
ISO 10009
Quality management - Guidance for quality tools and their application
-
Identical under dual numbering
28.
IS/ISO 19011 : 2018
ISO 19011 : 2018
Reviewed In : 2024
Guidelines for auditing management systems (Second Revision)
May, 2024
-
Identical under single numbering
29.
IS/ISO 20700 : 2017
ISO 20700: 2017
Reviewed In : 2024
Guidelines for Management Consultancy Services
June, 2024
-
Identical under single numbering
30.
IS/ISO/TS 22163 : 2017
ISO/TS 22163 : 2017
Reviewed In : 2020
Railway Applications — Quality Management System — Business Management System Requirements for Rail Organizations: ISO 9001 : 2015 and Particular Requirements for Application in the Rail Sector
February, 2020
-
Identical under single numbering
31.
IS/ISO 37500 : 2014
ISO 37500 : 2014
Reviewed In : 2020
Guidance on outsourcing
September, 2020
-
Identical under single numbering
32.
SP 68 : 2005
ISO/TR 10017:2003
Reviewed In : 2020
Guidance on statistical techniques for ISO : 9001 : 2000 (First Rivision)
September, 2020
-
Identical under single numbering
33.
IS/ISO 9000 : 2015
ISO 9000 : 2015
Reviewed In : 2020
Quality management systems - Fundamentals and vocabulary (Fourth Revision)
September, 2020
-
Identical under single numbering
34.
IS/ISO 9001 : 2015
ISO 9001 : 2015
Reviewed In : 2020
Quality management systems - Requirements (Fourth Revision)
September, 2020
1
Identical under single numbering
35.
IS/ISO/TS 9002 : 2016

Reviewed In : 2023
Quality Management Systems — Guidelines for the Application of ISO 9001 : 2015
July, 2023
-
Identical under single numbering
36.
IS/ISO 9004 : 2018
ISO 9004 : 2018
Reviewed In : 2023
Quality management - Quality of an organization - Guidance to achieve sustained success (Seventh Revision)
July, 2023
-
Identical under single numbering

Standards Under Develpoment

Projects Approved

SI. No.
Doc No
TITLE
No Records Found

Preliminary Draft Standards

SI. No.
Doc No
TITLE
No Records Found

Drafts Standards in WC Stage

SI. No.
Doc No
TITLE
No Records Found

Draft Standards Completed WC Stage

SI. No.
Doc No
TITLE
No Records Found

Finalized Draft Indian Standard

SI. No.
Doc No
TITLE
No Records Found

Finalized Draft Indian Standards under Print

SI. No.
Doc No
TITLE
1
MSD 2 (24033)

Revision of: IS 16677:2017
Quality Management Customer Satisfaction Requirements for Complaint Handling in Organization First Revision


Aspect Wise Report

 
 Product:   0
 Code of Practices :    1
 Methods of Test :   0
 Terminology :   1
 Dimensions :   0
 System Standard :   7
 Safety Standard :   0
 Others :    27
 Service Specification :    0
 Process Specification :    0
 Unclassified :    0
 


Annexure-I :List of Indian Standards Withdrawn/Superseded

SI. No.
IS No.
Title
1.
IS/ISO 10011-1 : 1990
Guidlines for Auditing Quality Systems - Part 1 Auditing
2.
IS/ISO 10011-2 : 1991
Guidlines for Auditing Quality Systems - Part 2 Qualitfication Criteria for Quality Systems Auditors
3.
IS/ISO 10011-3 : 1991
Guidlines for Auditing Quality Systems - Part 3 Management of Audit Programmes
4.
IS/ISO 10012-1 : 1992
Reviewed In : 1998
Quality Assurance for Measuring Equipment - Part 1 Metrological Confirmation System for Measuring Equipment
5.
IS/ISO 10012-2 : 1997
Reviewed In : 2003
Quality Assurance for Measuring Equipment - Part 2 Guidelines for Control of Measurement Processes
6.
IS 10201 (Part 1) : 1988
Quality Systems Part 1 Vocabulary
7.
IS 10201 (Part 2) : 1988
Quality Systems Part 2 Guidelines For Selection And Use Of Standards On Quality Systems
8.
IS 10201 (Part 3) : 1989
Quality Systems Part 3 Guidelines On Elements Of Quality Management System
9.
IS 10201 (Part 4) : 1989
Quality systems Part 4 Model for quality assurance in design development production installation and servicing
10.
IS 10201 (Part 5) : 1988
Quality Systems Part 5 Model for quality assurance in production and installation
11.
IS 10201 (Part 6) : 1988
Quality Systems Part 6 Model for quality assurance in final inspection and test
12.
IS 14011 (Part 1) : 1991
Guidelines for Auditing Quality Systems - Part 1 Auditing SEE IS ISO 10011-1
13.
IS 14012 (Part 1) : 1993
Quality Assurance Requirements for Measuring Equipment - Part 1 Metrological Confirmation System for Measuring Equipment SEE IS ISO 10012-1
14.
IS 15400 : 2003
Complaints Handling - Guidelines for Organizations
15.
IS/ISO 16592 : 2016
ISO 10004 : 2012
Quality Management - Customer Satisfaction - Guidelines for Monitoring and Measuring
16.
IS/ISO/TS 16949 : 2009
ISO TS 16949 : 2009
Reviewed In : 2015
Quality Management Systems - Particular Requirements for the Application of ISO 9001 2008 for Automotive Production and Relevant Service Part Organizations
17.
SP 59 : 1993
Reviewed In : 2004
Guidelines on Matters of Interest to Consumers - Product Information Including Instructions for Use and Packaging Standard Methods of Measuring Performance and Comparative testing
18.
SP 60 : 1993
Reviewed In : 2004
Guidelines for Competence Acceptance and Accreditation of Laboratories Inspection Bodies Certification Bodies and Systems of Certification
19.
SP 63 : 2007
Explanatory Guide On IS ISO 9001 2000
20.
SP 65 : 1998
Handbook on IS ISO 9000 for Small Businesses
21.
SP 67 : 2000
Guidelines for Managing the Economics of Quality
22.
IS 7200 (Part 3) : 1982
Reviewed In : 2009
Presentation of Statistical Data - Part III Management Information Systems - Quality Control
23.
IS/ISO 8402 : 1994
Quality Management and Quality Assurance - Vocabulary
24.
IS/ISO 9000-1 : 1994
Reviewed In : 2000
Quality management and quality assurance standards - Part 1 Guidelines for selection and use
25.
IS/ISO 9000-2 : 1997
Quality management and quality assurance standards - Part 2 Generic guidelines for the application of ISO 9001 ISO 9002 and ISO 9003
26.
IS/ISO 9000-3 : 1997
Quality management and quality assurance standards - Part 3 Guidelines for the application of ISO 9001 1994 to the development supply installation and maintenance of computer software
27.
IS/ISO 9000-4 : 1993
Reviewed In : 1998
Quality Management and Quality Assurance Standards - Part 4 Guide to Dependability Programme Management
28.
IS/ISO B9001 : 2000
Reviewed In : 2005
Quality Management Systems - Requirements BI-LINGUAL
29.
IS/ISO 9002 : 1994
Reviewed In : 2000
Quality Systems - Model for Quality Assurance in Production Installation and Servicing
30.
IS/ISO 9003 : 1994
Reviewed In : 2000
Quality Systems - Model for Quality Assurance in Final Inspection Test
31.
IS/ISO 9004-1 : 1994
Reviewed In : 2000
Quality management and quality system elements - Part 1 Guidelines
32.
IS/ISO 9004-2 : 1991
Reviewed In : 1998
Quality management and quality system elements - Part 2 Guidelines for services
33.
IS/ISO 9004-3 : 1993
Reviewed In : 1998
Quality Management and Quality System Elements Part 3 Guidelines for Processed Materials
34.
IS/ISO 9004-4 : 1993
Reviewed In : 1998
Quality Management and Quality System Elements - Part 4 Guidelines for Quality Improvement


Annexure-II :List of Indian Product Standards

SI. No.
IS No. & Year
Title
No Records Found