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Basic Details/ मूल ब्यौरा
Comment
IS Number/
आईएस संख्या
:
IS/ISO 10002 : 2018
ISO 10002 : 2018
Reviewed In : 2023
IS Title/
आईएस शीर्षक
:
Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations ( First Revision )
Superseding IS/
सुपरसीडिंग आईएस
:
None
Degree of Equivalence/
समतुल्यता स्तर
:
Identical under single numbering
Number of Revisions/
पुनरीक्षणों की संख्या
:
1
Number of Amendments/
संशोधनों की संख्या
:
No amendment issued
Aspect/
पक्ष
:
Others
Language/
भाषा
:
English
Reaffirmation Year/
पुनर्पुष्टि वर्ष
:
July, 2023
Technical Department/
तकनीकी विभाग
:
MSD (Management and Systems Department)
Technical Committee/
तकनीकी समिति
:
MSD 02 (Quality Management Sectional Committee)
Member Secretary/
सदस्य सचिव
:
RAJIV RANJAN (SCIENTIST-C)
Other Details
Indian Standard
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Amendment : 0
Gazette Document : 1
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License : 0
Product Manual & SIT : 0
Laboratory : 0
Classification Details
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Cross Reference Details
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Composition
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Corrigendum : 0
Cross Reference Details
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Indian Standards Referred In IS IS/ISO 10002 : 2018
ISO 10002 : 2018
Reviewed In : 2023
:
1
IS/ISO 9000 : 2015
ISO 9000 : 2015
Reviewed In : 2020
Quality management systems - Fundamentals and vocabulary (Fourth Revision)
MSD 2
International Standards Referred In IS/ISO 10002 : 2018
ISO 10002 : 2018
Reviewed In : 2023
1
ISO 9000 : 2015
IS/ISO 10002 : 2018
ISO 10002 : 2018
Reviewed In : 2023
is Referred in following Indian Standards :
1
IS 15800 : 2007
Quality management systems - Guidelines for service quality by public service organizations
MSD 2
2
IS 16010 : 2012
Good governance - Guidance
MSD 10
3
IS 16677 : 2017
Quality management - Customer satisfaction - Requirements for complaint handling in organization
MSD 2
4
IS 14202 : Part 15 : 2022
Identification cards Integrated circuit cards Part 15: Cryptographic information application
LITD 16
Classification Details
Group
:
Management systems/services and corporate social responsibilities
Sub Group
:
Management Systems
Sub Sub Group
:
Quality Management
Aspect
:
Others
Certification
:
None
Relevant Ministries
:
No Associated Ministry
Sustainable development Goals :
Short Commom Man's Title
:
ITC-HS Code
:
Degree of Equivalence
:
Identical under single numbering
Identical/Equivalent International Standard(s)
:
ISO 10002:2018
Harmonized with
:
Email Ids
ID
Mailing list
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1
Committee members email list
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3
Additional mailing list
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List of Licenses under IS : IS/ISO 10002 : 2018
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Expired or Cancelled Licenses
List of Expired or Cancelled Licenses under IS : IS/ISO 10002 : 2018
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Active Licenses
ID
Licence No.
Firm Name & Address
District
State
Validity Date
Status
Variety
Brand Name
Scale
ID
Licence No.
Firm Name & Address
District
State
Validity Date
Status
Variety
Brand Name
Scale
List of laboratories for : IS/ISO 10002 : 2018
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#
Lab Name
Address
City
State
Contact Number
Email Id
View Scope
List of Amendement(s) for : IS/ISO 10002 : 2018
#
Amendment Number
Amendment Year
File Name
Action
List of Gazette Document(s) for : IS/ISO 10002 : 2018
#
IS/Amendment Number
SO. No.
Action
List of Corigenda Document(s) for : IS/ISO 10002 : 2018
#
IS/Amendment Number
File Name
Action
List of Product Manuals & SIT
#
File Type
File Name
Action
Total Visitors -
7
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9
2
1
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