SSD 19-Basic Standards on Services Sectional Committee

MEMBER SECRETARY : Mr. DARPAN CHALIA (SCIENTIST-C)
CHAIR PERSON :

Anupam Kaul ()
SCOPE :
LIAISONS : ISO TC 312 - Excellence in service - Principle (P)
ISO TC 312 - Principles, model and measurement - Principle (P)
ISO TC 312 - Design of excellent services - Principle (P)
ISO TC 312 - Public Services - Principle (P)
ISO TC 312 - Digital service excellence - Principle (P)
Sr.No. Technical Committe TITLE TYPE COMPOSITION
1 SSD 19 : 17 Customer Engagement in Legal Services Sub Committee View
2 SSD 19 : 1 Services Terminology & Classification Sub Committee View
3 SSD 19 : 2 ISO/TC 312 – Excellence in Services Sub Committee View
4 SSD 19 : 3 Drafting Committee of standards under Basic Standards on Services Sectional Committee, SSD 19 Sub Committee View
5 SSD 19 : WG1 Drafting Committee of standards under Basic Standards on Services Sectional Committee, SSD 19 Working Group View
6 SSD 19 : WG2 Drafting Committee of standards under Basic Standards on Services Sectional Committee, SSD 19 Working Group View
7 SSD 19 : WG3 Drafting of standards under Basic Standards on Services Sectional Committee Working Group View
8 SSD 19 : P1 SSD 19/P1: Panel on Service Monitoring Methods and Tools Working Pannel View
9 SSD 19 : P6 Panel on Human Resource – specific skills attributes requirements for services Working Pannel View
10 SSD 19 : P2 Panel on Service Communications – Guidelines and Service Delivery Channels – Modes of Delivery Working Pannel View
11 SSD 19 : P5 Panel on Service Process Risks and Template for Vertical Services Standards Working Pannel View
12 SSD 19 : P3 Panel on Services Contacts and Service Level Agreements Working Pannel View
13 SSD 19 : P4 Panel on Service – use of ICT Working Pannel View
Date Location Detail
20th Mar 2025 India, New Delhi, Delhi, SSD 19 - Basic Standards on Services
27th Nov 2024 India, New Delhi, Delhi, SSD 19 - Basic Standards on Services