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Indian Standard Details

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Basic Details
IS Number : IS 16677 : 2017

Reviewed In : 2022
IS Title [Eng-Hn] : Quality management - Customer satisfaction - Requirements for complaint handling in organization
No of Revision : 0
No of Amendments : 0
Technical Department : Management and Systems Department
Technical Committee : MSD 2 ( Quality Management )
Language : English

Classification Details
Group : Management systems/services and corporate social responsibilities
Sub Group: Management Systems
Sub Sub Group : Quality Management
Aspects: System Standard
Certification:
Ministry : Ministry of Consumer Affairs
Short Commom Man's Title:
Itchs: N/A
Degree of Equivalence: Indigenous
Identical/Equivalent Standards:
Organisation :

Cross Referencing Details
Indian Standards Refered In IS IS 16677 : 2017 :
SNo IS Number Title Technical Committee
Standard contains no Cross Referenced Indian Standard.
Standard contains no Cross Referenced Indian Standard.
1
IS/ISO 9000 : 2015 Quality management systems - Fundamentals and vocabulary (Fourth Revision) MSD 2
2
IS/ISO 10002 : 2018 Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations ( First Revision ) MSD 2
International Standards Refered In IS 16677 : 2017 Standard contains no Cross Referenced International Standard.
IS 16677 : 2017 is Refered in following Indian Standards :
SNo IS Number Title Technical Committee
1 IS 16677 : 2017 Quality management - Customer satisfaction - Requirements for complaint handling in organization MSD 2