Programme of work

Service Sector Department

Scope : a) Formulation of Basic and Generic Indian Standards on Terminology, Classification, Human Skills, Contracts, Agreement, Delivery Modes, Performance, Measurements, Monitoring, Analytics, Analysis, Security, Customer Expectation and other related aspects of services. b) Coordination with ISO/TC 312 – ISO technical committee on Excellence in Service
Liaison :

ISO/TC 312 - Excellence in service - Participating (P)
ISO TC 312/WG 1 - Principles, model and measurement - Participating (P)
ISO TC 312/WG 2 - Design of excellent services - Participating (P)
ISO TC 312/WG 4 - Public Services - Participating (P)
ISO TC 312/WG 5 - Digital service excellence - Participating (P)

Published Standards

SI. No.	IS No.	Title	No. of Amendments	Degree of Equivalence
1.	IS 17957 : 2022 ISO/TS 24082	Service excellence Designing excellent service to achieve outstanding customer experiences	-	Identical under dual numbering
2.	IS 18106 : 2022 ISO 23592:2021	Service excellence- Principles and model	-	Identical under dual numbering
3.	IS 20000 : 2024	SERVICES - GLOSSARY OF TERMS	-	Indigenous

Standards Under Develpoment

Projects Approved

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Preliminary Draft Standards

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Drafts Standards in WC Stage

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Draft Standards Completed WC Stage

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Finalized Draft Indian Standard

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Finalized Draft Indian Standards under Print

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Total Published Standards:2 Total Standards Under development : 0

Aspect Wise Report

Total :3

Annexure-I :List of Indian Standards Withdrawn/Superseded

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Annexure-II :List of Indian Product Standards

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