Programme of work

BUREAU OF INDIAN STANDARDS

Service Sector Department

Programme of Work

SSD9 : Business Services

Scope : a) Standardization in the field of business services which may include services provided by individuals/organizations including the service provisions, requirements, competency requirements, evaluation and comparability of service providers and organizations b) Coordination with: i. ISO/TC 37/SC 5 – Translation, interpreting and related technology ii. ISO/TC 225 – Market, opinion and social research iii. ISO/TC 286 – Collaborative business relationship management iv. ISO/PC 311 – Vulnerable Consumers v. ISO/TC 314 – Ageing Societies ( P member) vi. ISO/PC 317 – Consumer protection: privacy by design for consumer goods and services vii. ISO/TC 324 – Sharing Economy (P member)
Liaison :

ISO/PC 317 - Consumer protection: privacy by design for consumer goods and services - Observer (O)
ISO/TC 225 - Market, opinion and social research - Observer (O)
ISO/TC 286 - Collaborative business relationship management - Observer (O)
ISO/TC 314 - Ageing societies - Participating (P)
ISO/TC 324 - Sharing economy - Participating (P)
ISO TC 324/CAG/SC /WG - Chair’s advisory group
ISO TC 324/TG 1/SC /WG - Strategic Business Plan
ISO TC 324/WG 1 - Terminology and principles

Published Standards

SI. No.	IS No.	Title	No. of Amendments	Degree of Equivalence
1.	IS/ISO/TS 11669 : 2012 ISO/ TS 11669	Translation projects - General guidance	-	Identical under single numbering
2.	IS/ISO 13611 : 2014 ISO 13611	INTERPRETING GUIDELINES FOR COMMUNITY INTERPRETING	-	Identical under single numbering
3.	IS/ISO 17100 : 2015 ISO 17100:2015	TRANSLATION SERVICES- REQUIREMENTS FOR TRANSLATION SERVICES	-	Identical under single numbering
4.	IS/ISO 18587 : 2017 ISO 18587: 2017	TRANSLATION SERVICES — POST-EDITING OF MACHINE TRANSLATION OUTPUT— REQUIREMENTS	-	Identical under single numbering
5.	IS 18645 : 2024 ISO 44004:2021	Collaborative business relationship management Guidelines for large organizations seeking collaboration with micro small and medium-sized enterprises MSMEs	-	Identical under dual numbering
6.	IS 18688 : 2024 ISO 44003:2021	Collaborative business relationship management Guidelines for micro small and medium-sized enterprises on the implementation of the fundamental principles	-	Identical under dual numbering
7.	IS/ISO 18841 : 2018 ISO 18841:2018	INTERPRETING SERVICES - GENERAL REQUIREMENTS AND RECOMMENDATIONS	-	Identical under single numbering
8.	IS 19000 : 2022	Online Consumer Reviews Principles and Requirements for their Collection Moderation and Publication	-	Indigenous
9.	IS/ISO 19731 : 2017 ISO 19731:2017	DIGITAL ANALYTICS AND WEB ANALYSES FOR PURPOSES OF MARKET OPINION AND SOCIAL RESEARCH VOCABULARY AND SERVICE REQUIREMENTS	-	Identical under single numbering
10.	IS/ISO 20108 : 2017 ISO 20108:2017	SIMULTANEOUS INTERPRETING QUALITY AND TRANSMISSION OF SOUND AND IMAGE INPUT REQUIREMENTS	-	Identical under single numbering
11.	IS/ISO 20109 : 2016 ISO 20109	SIMULTANEOUS INTERPRETING - EQUIPMENT -REQUIREMENTS	-	Identical under single numbering
12.	IS/ISO 20228 : 2019 ISO 20228:2019	Interpreting services Legal interpreting Requirements	-	Identical under single numbering
13.	IS/ISO 20252 : 2019 ISO 20252: 2019	MARKET OPINION AND SOCIAL RESEARCH INCLUDING INSIGHTS AND DATA ANALYTICS VOCABULARY AND SERVICE REQUIREMENTS	-	Identical under single numbering
14.	IS/ISO 20539 : 2019 ISO 20539: 2019	TRANSLATION, INTERPRETING AND RELATED TECHNOLOGY - VOCABULARY	-	Identical under single numbering
15.	IS/ISO 20771 : 2020 ISO 20771:2020	LEGAL TRANSLATION - REQUIREMENTS	-	Identical under single numbering
16.	IS/ISO 21720 : 2017 ISO 21720	XLIFF (XML Localisation interchange file format)	-	Identical under single numbering
17.	IS/ISO 22259 : 2019 ISO 22259:2019	CONFERENCE SYSTEMS - EQUIPMENT - REQUIREMENTS	-	Identical under single numbering
18.	IS/ISO/PAS 24019 : 2020 ISO/PAS 24019	Simultaneous interpreting delivery platforms - Requirements and recommendations	-	Identical under single numbering
19.	IS/ISO 4043 : 2016 ISO 4043: 2016	SIMULTANEOUS INTERPRETING - MOBILE BOOTHS - REQUIREMENTS	-	Identical under single numbering
20.	IS/ISO/TR 44000 : 2019 ISO/TR 44000:2019	PRINCIPLES FOR SUCCESSFUL COLLABORATIVE BUSINESS RELATIONSHIP MANAGEMENT	-	Identical under single numbering
21.	IS/ISO 44001 : 2017 ISO 44001:2017	COLLABORATIVE BUSINESS RELATIONSHIP MANAGEMENT SYSTEMS- REQUIREMENTS AND FRAMEWORK	-	Identical under single numbering
22.	IS/ISO 44002 : 2019 ISO 44002:2019	COLLABORATIVE BUSINESS RELATIONSHIP MANAGEMENT SYSTEMS -GUIDELINES ON THE IMPLEMENTATION OF ISO 44001	-	Identical under single numbering

Standards Under Develpoment

Projects Approved

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Preliminary Draft Standards

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Drafts Standards in WC Stage

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Draft Standards Completed WC Stage

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Finalized Draft Indian Standard

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Finalized Draft Indian Standards under Print

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Total Published Standards:20 Total Standards Under development : 0

Aspect Wise Report

Product:	0
Code of Practices :	0
Methods of Test :	0
Terminology :	3
Dimensions :	0
System Standard :	0
Safety Standard :	0
Others :	1
Service Specification :	18
Process Specification :	0
Unclassified :	0

Total :22

Annexure-I :List of Indian Standards Withdrawn/Superseded

SI. No.	IS No.	Title
1.	IS/ISO 20488 : 2018 ISO 20488:2018	ONLINE CONSUMER REVIEWS PRINCIPLES AND REQUIREMENTS FOR THEIR COLLECTION MODERATION AND PUBLICATION

Annexure-II :List of Indian Product Standards

SI. No.	IS No. & Year	Title
No Records Found