Programme of work

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BUREAU OF INDIAN STANDARDS


Service Sector Department

Programme of Work




SSD10 : IT & IT enabled Services


  • Scope : Standardization in the field of Services, Processes, Supporting Frameworks, Management and Governance for the provisioning of IT and IT Enabled Services in areas such as (but not limited to), contract management, performance management, procurement management, customer satisfaction, contact centre, covering existing and emerging digital and automation technologies.
  • Liaison :

Published Standards

SI. No.
IS No.
Title
Reaffirmation Details
No. of Amendments
Degree of Equivalence
1.
 IS/ISO 18295-1 : 2017
ISO 18295 - 1 : 2017
Customer Contact Centres - Part 1 : Requirements for Customer Contact Centres
-
Identical under single numbering
2.
 IS/ISO 18295-2 : 2017
ISO 18295 - 2 : 2017
Customer Contact Centres - Part 2 : Requirements for Clients using the services of Customer Contact Centres
-
Identical under single numbering
3.
 IS 18595 : 2024
Electronic Signatures and Infrastructures ESI Policy and Security Requirements for Applications for Signature Creation and Signature Validation
-
Indigenous
4.
 IS/ISO/IEC 19086-1 : 2016
ISO/IEC 19086-1 : 2016
Information Technology Cloud Computing Service Level Agreement SLA Framework Part 1 : Overview and Concepts
-
Identical under single numbering
5.
 IS/ISO/IEC 19086-2 : 2018
ISO/IEC 19086 - 2 : 2018
Information Technology Cloud Computing Service Level Agreement SLA Framework Part 2 : Metric Model
-
Identical under single numbering
6.
 IS/ISO/IEC 19086-3 : 2017
ISO/IEC 19086 - 3 : 2017
Information Technology Cloud Computing Service Level Agreement SLA Framework Part 3 : Core conformance requirements
-
Identical under single numbering
7.
 IS/ISO/IEC 19086-4 : 2019
ISO/IEC 19086 - 4 : 2019
Information Technology Cloud Computing Service Level Agreement SLA Framework Part 4 : Components of Security and of Protection of PII
-
Identical under single numbering
8.
 IS/ISO/IEC 22624 : 2020
ISO/IEC 22624 : 2020
Information Technology Cloud Computing Taxonomy Based Data Handling for Cloud Services
-
Identical under single numbering
9.
 IS/ISO/IEC/TR 22678 : 2020
ISO/IEC TR 22678 : 2020
Information Technology Cloud Computing Guidance for Policy Development
-
Identical under single numbering
10.
 IS/ISO/IEC/TS 23167 : 2020
ISO/IEC TS 23167 : 2020
Information Technology Cloud Computing Common Technologies and Techniques
-
Identical under single numbering
11.
 IS/ISO/IEC/TR 23187 : 2020
ISO/IEC TR 23187 : 2020
Information Technology Cloud Computing Interacting with Cloud Service Partners CSNs
-
Identical under single numbering
12.
 IS/ISO/IEC/TR 23188 : 2020
ISO/IEC TR 23188 : 2020
Information Technology Cloud computing Edge computing landscape
-
Identical under single numbering
13.
 IS/ISO/IEC/TR 23613 : 2020
ISO/IEC TR 23613 : 2020
Information Technology Cloud Computing Cloud Service Metering Elements and Billing Modes
-
Identical under single numbering
14.
 IS/ISO/IEC/TR 23951 : 2020
ISO/IEC TR 23951 : 2020
Information Technology Cloud Computing Guidance for using the cloud SLA metric model
-
Identical under single numbering

Standards Under Develpoment

Projects Approved

SI. No.
Doc No
TITLE
No Records Found

Preliminary Draft Standards

SI. No.
Doc No
TITLE
1
SSD 10 (25260)
DISASTER RECOVERY - CLOUD SERVICE GUIDELINES
2
SSD 10 (25803)
Electronic Signatures and Infrastructures ESI General Policy Requirements for Trust Services Providers
3
SSD 10 (25838)
ELECTRONIC SIGNATURES AND INFRASTRUCTURES ESI CRYPTOGRAPHIC SUITES

Drafts Standards in WC Stage

SI. No.
Doc No
TITLE
1
SSD 10 (24323)
Electronic Signatures and Infrastructures ESI - Procedures for Creation and Validation of AdES Digital Signatures - Part 1 Creation and Validation

Draft Standards Completed WC Stage

SI. No.
Doc No
TITLE
No Records Found

Finalized Draft Indian Standard

SI. No.
Doc No
TITLE
No Records Found

Finalized Draft Indian Standards under Print

SI. No.
Doc No
TITLE
No Records Found


Aspect Wise Report

 
 Product:   0
 Code of Practices :    0
 Methods of Test :   0
 Terminology :   0
 Dimensions :   0
 System Standard :   0
 Safety Standard :   0
 Others :    0
 Service Specification :    14
 Process Specification :    0
 Unclassified :    0
 


Annexure-I :List of Indian Standards Withdrawn/Superseded

SI. No.
IS No.
Title
No Records Found


Annexure-II :List of Indian Product Standards

SI. No.
IS No. & Year
Title
No Records Found