History
Document Details
Name of Department/Committee : SSD 19
Document Number : SSD 19 ( 27185)
Document Title [English] : Service Excellence Principles and Model for Public Service Organizations
Document Title [Hindi] : सेवा उत्कृष्टता - लोक सेवा संगठनों के लिए सिद्धांत और मॉडल
Document Type : New
Language : English
Priority : 3
ICS Code : 03.080.01
Date of Project Approval : 27-11-2024
Standards to be Superseded :

Classification Details
Group : Business Services
Sub Group : Others
Sub Sub Group : Others
Aspects : Service Specification
Risk : Low
Certification : None
Short Commom Man's Title :
ITCHS Code :
Ministry :
  • Ministry of Commerce and Industry - Department for Promotion of Industry and Internal Trade (DPIIT)
Sustainable development Goals :
Degree of Equivalence : Identical under dual numbering
Identical/Equivalent Standards : ISO/FDIS 11367
Organization Type: ISO
Sl.No. Synosis Points
1 This document establishes the principles of public service excellence and gives guidance on a public service excellence model.
2 This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.
Timeline Details


S.No. P-Draft
Completion Date		 WC-Draft
Completion Date		 Final-Draft
Completion Date		 Project
Completion Date(Gazette)		 Entered By Entered On
1 01-01-2025 01-06-2025 16-08-2025 31-12-2025 Mr. DARPAN CHALIA 01-01-2025
Stages
Sl.
No.		 Stage Date of Occurence Remarks Circulated to Files
1 Generation of Document Number 27-11-2024 -------
2 P-Draft Waived 01-01-2025 Committee decided to initiate the wide circulation of the document. -------
3 WC Draft 01-01-2025 Duration : 30 Days
Submitted for HOD approval 		-------
4 WC Draft 02-01-2025 WC approved by HOD
 SSDC  SSD 19, -------