Document Details |
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| Name of Department/Committee : | LITD 14 | ||||
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| Document Number : | LITD 14 ( 27034) | ||||
| Document Title [English] : | Information technology IT Enabled Services-Business Process Outsourcing ITES-BPO lifecycle processes Part 2 Process Assessment Model PAM First Revision | ||||
| Document Title [Hindi] : | सूचना प्रौद्योगिकी - आईटी समर्थित सेवाएं-बिजनेस प्रोसेस आउटसोर्सिंग (आईटीईएस-बीपीओ) जीवन चक्र प्रक्रिया भाग 2 प्रक्रिया मूल्यांकन मॉडल (पीएएम) (पहला पुनरीक्षण) | ||||
| Document Type : | Revision | ||||
| Language : | English | ||||
| Priority : | 3 | ||||
| ICS Code : | 35.020 | ||||
| Date of Project Approval : | 20-09-2024 | ||||
| Standards to be Revised : |
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| Standards to be Superseded : | |||||
Classification Details |
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| Group : | Software and systems |
| Sub Group : | IT software and systems |
| Sub Sub Group : | IT - Software Languages and service management |
| Aspects : | Others |
| Risk : | None |
| Certification : | None |
| Short Commom Man's Title : | |
| ITCHS Code : | |
| Ministry : |
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| Sustainable development Goals : | |
| Degree of Equivalence : | Identical under single numbering |
| Identical/Equivalent Standards : | ISO/IEC 30105-2 : 2024 |
| Organization Type: | ISO/IEC |
| Sl.No. | Synosis Points | |
| 1 | IT Enabled Services-Business Process Outsourcing (ITES-BPO) services encompass the delegation of one or more IT enabled business processes to a service provider who uses appropriate technology to deliver that service. Such a service provider manages, delivers, improves and administers the outsourced business processes in accordance with predefined and measurable performance metrics. This covers diverse business process areas, such as human resource management, administration, healthcare, financial management, supply chain management, travel and hospitality, media, market research, data analytics, telecommunication, manufacturing, etc. ITES-BPO services provide business solutions to customers across the globe and form part of the core service delivery chain for customers | |
Timeline Details |
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Stages |
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| Sl. No. |
Stage | Date of Occurence | Remarks | Circulated to | Files |
| 1 | Generation of Document Number | 20-09-2024 | ------- | ||
| 2 | P-Draft Waived | 03-12-2024 | ------- | ||
| 3 | WC Draft | 03-12-2024 | Duration : 62 Days Submitted for HOD approval Remarks : The committee its 27th Meeting decided to issue this document under wide circulation |
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| 4 | WC Draft | 03-12-2024 | WC rejected by HOD Remarks: Please mention about first part being indian proposal in foreword |
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| 5 | WC Draft | 05-12-2024 | Duration : 61 Days Submitted for HOD approval Remarks : The foreword has been modified |
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| 6 | WC Draft | 09-12-2024 | WC rejected by HOD Remarks: pl update foreword as discussed |
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| 7 | WC Draft | 10-12-2024 | Duration : 61 Days Submitted for HOD approval Remarks : The forward has been modified |
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| 8 | WC Draft | 11-12-2024 | WC approved by HOD |
LITDC LITD 14, SSD 10, LITD 14 : P1, LITD 14 : P2, LITD 14 : P3, LITD 14 : P4, LITD 14 : P5, LITD 14 : P6, LITD 14 : P7, LITD 14 : P8, LITD 14 : P9, LITD 14 : P10, LITD 14 : P12, LITD 14 : P13, LITD 14 : P14, | ------- |