History
Document Details
Name of Department/Committee : SSD 08
Document Number : SSD 08 ( 26170)
Document Title [English] : Network services billing Requirements
Document Title [Hindi] : नेटवर्क सेवा बिलिंग – अपेक्षाएँ
Document Type : New
Language : English
Priority : 3
ICS Code : 03.080.30; 35.240.99
Date of Project Approval : 09-07-2024
Standards to be Superseded :

Classification Details
Group : Communication Services
Sub Group : Communication Services
Sub Sub Group : Communication Services
Aspects : Service Specification
Risk : None
Certification : Voluntary Certification
Short Commom Man's Title :
ITCHS Code :
Ministry :
  • Ministry of Consumer Affairs, Food and Public Distribution - Department of Consumer Affairs
Sustainable development Goals :
  • DECENT WORK AND ECONOMIC GROWTH
  • RESPOSIBLE CONSUMPTION AND PRODUCTION
Degree of Equivalence : Identical under dual numbering
Identical/Equivalent Standards : ISO 14452 : 2012
Organization Type: ISO
Sl.No. Synosis Points
1 The purpose of this Standard is to address customer concerns about utility billing practices, a common source of complaints. Issues include bill shock, complexity, unclear pricing, inaccuracies, difficult payment methods, information overload, and unclear guidance on switching suppliers. These problems stem from poor pre-billing processes, unsatisfactory billing procedures, unclear bill presentations, and ineffective post-billing processes.
Timeline Details


S.No. P-Draft
Completion Date		 WC-Draft
Completion Date		 Final-Draft
Completion Date		 Project
Completion Date(Gazette)		 Entered By Entered On
1 16-07-2024 16-12-2024 03-03-2025 18-07-2025 Mr. DHARAMSOTH SANTHOSH 16-07-2024
Stages
Sl.
No.		 Stage Date of Occurence Remarks Circulated to Files
1 Generation of Document Number 09-07-2024 -------
2 P-Draft 16-07-2024 Covering letter generated -------
3 P-Draft 16-07-2024 Duration : 30 Days
Remarks : All the members of the Information and Communication Services Sectional Committee are requested to kindly review the document and provide their comments before the due date It is mandatory for all the members of the Committee to comment on the document if there are no comments on the document Nil comment has to be sent 		SSD 8, -------
4 Skipped to W-Draft 13-09-2024 Stage-Changed -------
5 WC Draft 13-09-2024 Duration : 45 Days
Submitted for HOD approval
Remarks : The document may be approved for WIde Circulation 		-------
6 WC Draft 23-09-2024 WC rejected by HOD
Remarks: Please put up for DG approval for adoption 		-------